Privacy Policy

The UP Vishwakarma Artisan Connect Portal ("Portal", "Website", "we", "us" or "our") is an initiative of the Government of Uttar Pradesh and is operated through the U.P. Small Industries Corporation Ltd. (UPSIC). The Portal is intended to facilitate access to skilled artisans and services and to support artisans in connecting with potential customers.

We respect the privacy of all users who access and use this Portal. This Privacy Policy explains how information provided by users through the Portal may be collected, used, processed, stored and protected.

1. Information We Collect

Depending on the services and features used, the Portal may collect information provided by users during registration, service requests, communication or other interactions with the Portal.

1.1 Information Provided by Vishwakarma Artisans

For registration and provision of services, artisans may be required to provide information including:

• Name
• Mobile number
• Email address
• Password or other account credentials
• District and other location-related information
• Service or skill category
• Aadhaar number or other identification information, where required
• Training or skill certification details
• Business or professional information
• Other information required for registration, verification or provision of Portal services

1.2 Information Provided by Customers / Service Users

Customers or other users may provide information such as:

• Full name
• Mobile number
• Email address
• Password or account credentials
• Location or address required for service delivery
• Service booking and request details
• Feedback, ratings or other information voluntarily submitted by the user

1.3 Information Submitted Through Contact Forms

When a user contacts us through the Contact Us page or any other communication facility available on the Portal, we may collect the information submitted by the user, including name, contact details, subject and message or enquiry details.

2. How We Use the Information

Information collected through the Portal may be used for legitimate government and Portal-related purposes, including:

• Creating and managing user and artisan accounts.
• Verifying user or artisan information where required.
• Facilitating connections between customers and registered artisans.
• Processing service requests and bookings.
• Providing information and support relating to Portal services.
• Responding to enquiries, complaints, feedback and requests submitted through the Portal.
• Improving the functionality, usability and services of the Portal.
• Maintaining the security and integrity of the Portal.
• Preventing fraudulent, unauthorized or unlawful use of the Portal.
• Complying with applicable laws, rules, regulations, government orders and lawful directions of competent authorities.
• Preparing aggregated or statistical information for administrative and service-improvement purposes.

3. Sharing and Disclosure of Information

Personal information submitted through the Portal will be handled for legitimate purposes connected with the operation and administration of the Portal.

Information may be shared with authorized Government departments, agencies, authorities, service-support personnel or other entities involved in administering or providing services through the Portal, where such sharing is necessary for a legitimate purpose or is required or permitted under applicable law.

We do not intend to sell or commercially trade users' personal information.

Information may also be disclosed where necessary to comply with a legal obligation, Government direction, court order, law-enforcement requirement, or other lawful request from a competent authority.

4. Publicly Displayed Information

Certain information relating to registered Vishwakarma artisans may be displayed through the Portal to enable customers to identify and contact suitable service providers. The information displayed publicly may include details such as artisan name, service category, district, division and limited contact information, as determined by the Portal.

Sensitive or confidential information should not be unnecessarily displayed in publicly accessible sections of the Portal.

5. Aadhaar and Identification Information

Where Aadhaar or other identification information is collected for registration, verification or eligibility purposes, such information shall be handled only for authorized purposes and in accordance with applicable laws, regulations, Government directions and applicable data protection requirements.

Users should provide accurate information and should not submit another person's identification information without proper authorization.

6. Data Security

Reasonable administrative, technical and organizational measures are taken to protect information available to or processed through the Portal against unauthorized access, alteration, disclosure, misuse or destruction.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Users should therefore exercise appropriate care when sharing personal information online.

7. User Responsibilities

Users are responsible for ensuring that the information submitted by them is accurate, complete and up to date.

Users should keep their login credentials confidential and should immediately inform the Portal authorities if they believe that their account or credentials have been compromised or used without authorization.

8. Cookies and Similar Technologies

The Portal may use cookies or similar technologies where required for the proper functioning, security, accessibility and improvement of the Website.

Cookies may be used for purposes such as maintaining user sessions, remembering user preferences and improving the user experience. Users may configure their browser settings to manage or restrict cookies; however, disabling certain cookies may affect the functionality of some Portal features.

9. Third-Party Websites and Services

The Portal may contain links to external websites, applications or services for the convenience of users. Such external websites are not controlled by us and may have their own privacy policies and terms of use.

Users are advised to review the privacy policies of external websites before providing them with personal information. We are not responsible for the privacy practices, content or security of external websites.

10. Location Information

Certain Portal features may use location-related information to help users find relevant services or artisans in their area.

Where location information is requested through the Portal, it will be used for the relevant functionality and service purposes for which it has been collected.

11. Data Retention

Personal information may be retained for as long as necessary to fulfil the purposes for which it was collected, to provide Portal services, maintain appropriate records, resolve disputes, comply with applicable legal and Government requirements, or for other legitimate administrative purposes.

The retention period may vary depending on the type of information and the purpose for which it is maintained.

12. Children's Privacy

The Portal is intended for use by individuals who are legally eligible to use the services provided through it. Users should not provide personal information of children through the Portal unless such information is required for a lawful purpose and is provided by an authorized person.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in the Portal, applicable laws, Government policies, technology or administrative requirements.

Any revised Privacy Policy will be published on this page with an updated effective date. Users are encouraged to review this page periodically.

14. Grievances and Privacy-Related Queries

Users who have questions, concerns, complaints or requests relating to privacy or the handling of information may contact the Portal authorities using the contact details provided below.

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws, rules, regulations and Government orders in force in India. Any matter arising in connection with the Portal shall be subject to the jurisdiction of the competent courts in India, as applicable.

16. Contact Us

For general assistance regarding the Vishwakarma Artisan Connect Portal, users may contact the Portal through the following channels:

• Helpline: 155343
• Toll-Free: 1800-8904658
• Email: [email protected]
• Address: U.P. Small Industries Corporation Ltd., 110, Industrial Estate, Fazalganj, Kanpur – 208012, Uttar Pradesh

Last Updated: 12 September 2026